Tag Archives: Future of Healthcare

Creating an Experience

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Creating Experience in Healthcare is focusing on building personal relationships with clients. How do we incorporate the personal connections into technology?

When you enter any showroom or inquire for a house or participate in any event, they collect your personal details and then based on the assessment of the sales person, they categorize you for what kind of potential client you are. Based on which category you fall into, the system will keep reminding the sales person for timely follow up’s with you for a potential sale.

In a similar way, incorporating the patient experience based on what category they fall into (Inpatient/ Outpatient / kind of treatment they come to the hospital etc.) can help the administration provide the experience. Over the period of time, providing experience becomes a habit.

In their book Patient Comes Second authors Paul Spiegelman and Britt Berrett highlight how Healthcare organizations are developing the habit of cultivating experience in various places across America.

In countries like India, where we have challenges for various reasons, along with building a culture of experience, technology should also help to cultivate the habit in the workforce by incorporating experience into the workflow.

What do you think?

Experience – Future of Healthcare

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There are more than 50,000 apps which track your health on a mobile phone today. There are numerous wearables which track various vital statistics of the human body. There are good number of companies which are helping address various aliments through technology.
There are pure Healthcare technology companies which are removing paper from Hospitals by building software to improve efficiencies.
One aspect organizations and startup’s should focus on is providing experience.
Experience changes everything. The one experience which makes things happen is the feeling of good and satisfaction. Healthcare is is a very important industry which today by any metric lacks in satisfaction levels. Hospitals focus too much on either financials or turn around time or efficiencies or quantity of services provided. Most of the times, the patient experience is either missed or ignored.
Experience is something what we need to focus on. Experience in care, experience in treatment and experience in the way Hospitals interact with their clients.
The feel good experience is what changes the way Health care is viewed and delivered.

Interoperability for Big Data

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You can search for the “most frequent flyer” and you sure will get results. How can the data of one person traveling across continents on different airlines be noticed and tracked? There are two major reservation systems in the world for airlines – <Write the names here>. Anyone buying a plane ticket anywhere in the world has to go through one of these two systems. So, when you search for the most frequent flyer in the world, results are easier to be found.
In America, according to a research, they found out that more than 80% of people are using and tracking Health using, at least, one wearable device (Phone, Step Tracker, Smart Tracker etc). All their information is being recorded and saved.
How do we gather this data and make meaningful use of it? Interoperability is the key here. Organizations which manufacture wearables and store the information should be able to share information with hospitals. Hospitals should be the focus point who gather the data and participate in research activities.
I use a Garmin wearable for tracking my steps, calorie intake and burnt, heart rate and active time. All the data is on Garmin website. When I go to a hospital, to understand my lifestyle, Doctor should be able to pull in my information from Garmin with my permission. This will help him in the better analysis. Second, hospitals should be able to use this information for preventive care.
In India, the PHC which today collects information in the region synchronizes data with the central server. This is how Government takes precautionary measures for any epidemics. Healthcare organizations (Hospitals, Tech Companies etc) should work with the Government to utilize the data for bettering quality of care.
What do you think?

Wearable Technology – Future of Healthcare

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Wearable Technology has been in existence for over last 5 years. However, in India, it is slowly gaining acceptance. People have started using Garmin, Apple Watch, Fitbit and now GoQii (Home grown Indian startup in wearable technology space). Garmin has predominantly been in use with sports persons (Running, Golf and Cycling) and Fitbit has also come to India few years ago.

Wearable technology can help motivate people to exercise, add friends and see how they are comparing with others. Also, these devices gather a load of data for personal monitoring. These days, these devices even gather your heart rate all through the day.

If you ask me today, this data is predominantly for personal use. But, this data can be used to consistently monitor your health and also your Doctor can see a live day-to-day analysis of how you are managing your health. Also, with apps like MyFitnessPal which help you in monitoring your food and water intake, this data becomes very valuable to your Doctor who can better judge your Health.

I have been using wearable technology for over 2 years and I have all the data with me, I am waiting for startups to focus on building interfaces with these wearable tech apps so that I can understand and decimate what the information is telling me.

This technology is at nascent stage and I am quite sure in the next decade, it will become mandatory.

This is the third Part of my future of Healthcare thoughts. Read Part 1 and Part 2