Tag Archives: Experience

3 Questions

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Before you start working on your idea either as an Entrepreneur or as an Employee, there are 3 important questions you want to ask yourself:
  1. Where do I want to be?
  2. How to get there?
  3. Can I get there?
Very simple, but yet powerful.
Where do I want to be? 
During the last week of December 2015, I was restless. I want to something but did not know what to do and how to get there. So, I tasked myself with a simple project – 100 Blog posts in 100 Days of 2016.
How can I get there? 
I did not have any laid out topics on which I wanted to write, but have quite a few interest areas. So, on the varied topics of interest, I have which range from Driving, Photography, Innovation, Healthtech, Inspirations, Running, Entrepreneurship, Innovation etc. I identified 3 areas to focus on – Innovation, Entrepreneurship, Healthcare, and Life.
Can I get there?
As much as possible each blog post of mine, I wanted to have a real life example which I went through or which someone whom I know has gone through so that I can illustrate better.
Today is 93 Day of my writing. I will do an analysis later on how I fared, but these are the three simple questions which got me to where I am today.

Creating an Experience

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Creating Experience in Healthcare is focusing on building personal relationships with clients. How do we incorporate the personal connections into technology?

When you enter any showroom or inquire for a house or participate in any event, they collect your personal details and then based on the assessment of the sales person, they categorize you for what kind of potential client you are. Based on which category you fall into, the system will keep reminding the sales person for timely follow up’s with you for a potential sale.

In a similar way, incorporating the patient experience based on what category they fall into (Inpatient/ Outpatient / kind of treatment they come to the hospital etc.) can help the administration provide the experience. Over the period of time, providing experience becomes a habit.

In their book Patient Comes Second authors Paul Spiegelman and Britt Berrett highlight how Healthcare organizations are developing the habit of cultivating experience in various places across America.

In countries like India, where we have challenges for various reasons, along with building a culture of experience, technology should also help to cultivate the habit in the workforce by incorporating experience into the workflow.

What do you think?

Experience – Future of Healthcare

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There are more than 50,000 apps which track your health on a mobile phone today. There are numerous wearables which track various vital statistics of the human body. There are good number of companies which are helping address various aliments through technology.
There are pure Healthcare technology companies which are removing paper from Hospitals by building software to improve efficiencies.
One aspect organizations and startup’s should focus on is providing experience.
Experience changes everything. The one experience which makes things happen is the feeling of good and satisfaction. Healthcare is is a very important industry which today by any metric lacks in satisfaction levels. Hospitals focus too much on either financials or turn around time or efficiencies or quantity of services provided. Most of the times, the patient experience is either missed or ignored.
Experience is something what we need to focus on. Experience in care, experience in treatment and experience in the way Hospitals interact with their clients.
The feel good experience is what changes the way Health care is viewed and delivered.

Experience

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A very good friend of mine and I once walked into Audi showroom in Bangalore. We just wanted to inquire about their Q3 offering. We initially planned that we would go there, inquire and be back in 30 minutes. After we entered, we were greeted by a receptionist and she then put us to the Executive who was in-charge for Q3. Since the time he introduced himself and till the time we left the showroom after more than 2 hours, the complete experience was just impeccable. He ensured we test drove each of the cars available and during each of the drives he explained in detail as to how you would feel the difference and what should we look out for to understand what the car has to offer. Even after more than a year of visiting the showroom, I remember each detail he spoke and what we did each minute while we were in the showroom. If any day, I can afford a Audi, am sure going back to the very same showroom.

I guess this is what Experience is all about. Never judge your potential consumer of anything. Provide the best experience for each and every client of yours. This is what people look for. They do not buy your service for any other reason other than experience.

I do go through wonderful experiences in my grocery shop and barber shop and probably that is the reason I go back to the same shops again and again for anything I want.

While offering your service, consider yourself to be recieving the similar service. Give the same exact experience of how you would like to receive and am sure that will make all the difference.

Remember, people remember you and your service not because of Quality or superiority, but because of the experience you provide.