Category Archives: Project Management

The power of Observation

Yesterday, I was doing a virtual session for group of school students organised by GUSEC and UNICEF. These students are in 8-12 class’s. Initially, I was a little apprehensive if i can do justice to them in walking them through Business Models. How can I relate the examples? Also, many are also from Hindi medium and I really get very conscious with my Hindi, especially when I know the other person knows the language more fluently than me ?

The session started and I have to admit, these students are much more capable and matured than most of us are.

Let me give you an example. When I ask the participants How do you generate ideas?, many give different answers and mostly they don’t get the right word. Yesterday, when I started my session with this question, one girl (probably in Standard 8 or 9) instantaneously answered “By Observing”. I was blown away. This is the first time someone gave me the correct answer in the blink of an eye. I understood this session is going to be tough. Through the next two hours, many had questions and asked without any inhibitions. Questions ranged from,

  • How do I know I have a powerful idea,
  • Can I build a business without actually having to run the business
  • How do I license my idea to someone and generate income.

Can you believe these questions? Trust me, I have never come across any grown adult who had these questions in any forum I have visited till date.

Now, coming to the main aspect. From the first answer i got from the little girl, I started referencing Observation during most of the session.

Observation is very important and powerful for ideators. Only when you observe do you really understand the problem and the possible solutions.

Have you watched Big Vape? Its a limited series on Netflix. Its the story Juul, the vape which created a revolution. The keen observation of James Monsees and Adam Bowen (who were friends and smokers too) led them to create something which give the kick of smoking, but without the side effects. The story of how it created a revolution and then fell is a different story, but what I am focusing here is their observation to create the pod. The design, the convenience and the ability to charge it using your laptop, made it a huge success.

What Ideators need is the ability to see through the problem, experience it and then start working on possible solutions. Without experiencing the domain, you cannot build a solution.

Observe, it is the key to a successful idea.

Control Vs Prediction

Entrepreneurship is about an idea which adds value to the society and makes money. Yes, the idea is important, but what else is important is the ability to control one’s life.

Having control over life does not mean that you are a control freak, but you are someone who manages their time, effort and money efficiently.

Entrepreneurs learn from others, have a longer / higher vision and can see small things which can either hinder or add value to someone’s life.

Entrepreneurship is about prediction. Entrepreneurs learn to predict and also control the future.

When you have an idea and build a solution, you draw up a roadmap which will demonstrate how many people are going to use your solutions and when someone adopts to your way, you directly or indirectly start controlling their behaviour through your solution. Once that becomes a habit, it is very difficult for someone to change.

Predicting user behaviour along with providing a valuable solution is something which makes entrepreneurs different.

Leveraging Contingencies

Many a times when we hit a roadblock, we just go into a shell. The moment we get into the shell, we start thinking about possible solutions and many a times, all the solutions we think about may not make sense.

The third principal of effectuation helps focus on turning the unexpected into our favour.

Let me give you an example, when Air Deccan (India) started their operations, many people were bullish. All airlines which were existing till then (Air India, Kingfisher, Jet Airways etc.) were all full service airlines and Air Deccan was the only low cost carrier and it was very different from the other airlines. Food was not free, few rows of seats were not free. Additional luggage was charged etc. This is the unexpected ways to make money. Air Deccan succeeded and also expanded rapidly.

Today, Indigo is the king of low cost carriers in India. It came to such an extent that the Government had to set many rules to ensure people also benefit from the business. Indigo found all the ways to create business. Even wanting to board first is charged (which no one thought about earlier). Keeping aside the softer aspects, just look at the various ways Indigo makes money apart from ticket sales.

Keep your eyes open, you don’t know where your can generate more revenue from.

Why to build a Co-existing Enterprise

The first thing an Entrepreneur does after evaluating his competition is to plan how to kill his competition. Again, this is human tendency.

The world has changed in the last three decades and today, it is definitely not about killing your competition, but to understand how to work with them.

For instance, the Picture Tube in a TV which Samsung produces is purchased by almost all its competition – Sony etc. Why? Can’t the companies make their own picture tubes? They can, but they rather focus on the outcome of their product rather than the small but important component of the TV. Sony also purchases OLED panels from LG.

The large manufacturing companies definitely use third party components in their products. How are Train engines and aircraft manufactured? The key components are in-house but the remaining are got from their supply chain companies. This not only reduces their burden, but also allows co-existance of companies.

Today’s entrepreneurship is all about co-creation. The more partners you have the more stronger is your value and these partners don’t allow you to loose, but help you move forward.

As a Entrepreneur or Product Manager, identify how you can co-exist.

Effectuation: Affordable Loss

Typically, any startup or Product Manager looks at how to maximise profits in a short time. This is a common human tendency and definitely not wrong.

But an expert product manager or company looks at what they can loose and what is their threshold to loose.

Let me take an example of HAPLO itself. When we started, the segment is very new. Even though there are many companies doing what we do, the approach we have taken is very different. By conversing with few people, I realised that going down the path of fund raising or investments is not only going to take time but it is also an emotional drain.

I did speak with few investment companies and also few angel investors and everyone had the same question, where is the money in Real Estate? Correct. However, we believed in creating value and this would definitely take time to be demonstrated in the market.

So, we decided we will not spend time trying to raise investments, but rather focus on building the platform in our own way. We hire developers when required, get the job done and we sell and implement ourselves. This is a painful process, but we are the long play.

I am not saying I am an expert product manager, but what I have learned is to look at what we can loose, which is both time and money. This is the reason we do consulting works to ensure our livelihoods don’t get hit and when the time is right, we get on the path quickly.

All I am trying to explain is that as Product Managers or Entrepreneurs, what you need to understand is not everything is a hit or a miss on day one. If you can visualise and chart out what you can loose, it will help you focus better on planning the output of your product.

Understanding Effectuation: The Means

What is effectuation all about? Is it a new way of thinking? It is definitely a way of thinking, but a little different, a thinking supported by data and research on how entrepreneurs create or bring new ideas to life.

What are the fundamentals of Effectuation?

The premise of effectuation stands on 5 principals:

  • The Means
  • Focusing on the downside
  • Creating with Partnerships
  • Leveraging contingencies
  • Having a world-wide view

How do these principals differ? Well, the Business Model Canvas and the Entrepreneurs framework’s provide us a template to start working with, but they do not provide a way of evaluating the idea as much. For instance the BMC gives you template to identify what your idea is, what the value is, who are your stakeholders, how are you going to establish your customer support, how do you generate revenue and how do you or can you generate additional revenue.

What Effectuation focus’s on is to give you a means to understand the problem. This is very different from the frameworks.

Let us understand this a little in detail.

The Means

As an entrepreneur, it is very important to understand yourself first. Who am I? This can be a spiritual question, but a practical one. Who am I defines who you actually are, what are your strengths, what are your weakness, what do you know and what you do not know.

As an Entrepreneur it is very important for you to accept yourself first.

I know I can drive a car.

I know that I cannot drive a car.

As an Entrepreneur, if you take my example:

  • I know that I can build something which creates value
  • I know that I cannot sell globally on day 1.

When you start working with this preamble, it will give you a realistic perspective and allows you to be grounded all the time.

The means begins with with self, understanding who you are, what your limitations are.

Focus points for Entrepreneurs

Not everyone might speak out loud, but every one who changed the world, has learnt the process of enabling their body and mind to bring out the best in themselves.

All of us know how Steve Jobs trip to Haidakhan Babaji ashram in the Himalaya’s gave him a different perspective in life. He then later went on to practice Zen Buddhisim which gave him more clarity and deeper understanding.

It is well understood and accepted that almost all people who changed the world had their own way of building a strong mental attitude when they set out to do things. This is what gives them the phenomenal power to wither any kind of obstacles.

One need not be spiritual or religious, but one needs to understand their body and how the various points in the body can help then bring out the best in them.

What are the focus points?

Understanding Chakra’s

(C) This is a licensed image

There are various ways you can ignite each chakra. For instance, I use music. Find your comfort level to start practicing igniting each chakra. The days you feel you are going to focus on learning something, try solving some puzzles, listen to calm music or just close your eyes and focus on what you want to learn that day. It is like warming up before playing any sport.

As Entrepreneurs, we need to first focus on letting nothing de-motivate or bring us down. It is very important to keep the Heart Chakra always healthy and practice to accept things the way they are.

So, what kind of ritual you follow to keep you grounded?

What is Product Coaching?

Let us deep dive into what is Product Coaching?

Product Coaching focus’s on Product Managers and Team Members to help build a strong product offering.

There are two key aspects of Product Coaching.

  • Behavioural Factors
  • Technical Factors

Behavioural Factors

Behavioural factors relate to the Vision, Mission, Strategy and Business understanding with the team members. For building a successful product, it is important for team members to ensure they understand how the business makes money and what they are committed to. Depending on the level and experience of the team members, Product coaches ensure that these behavioural factors are understood by everyone.

Technical Factors

What technologies are being used to build and manage the product? As technologies keep changing and evolving, it is important for team members to understand how to migrate to newer technologies and how long will a particular technology be available in the market and when should the transition happen etc. These factors to be assessed, understood and shared, Product Coaches help Product Managers to prepare the Tech Strategy framework.

In Summary, all what is required to build a success Product – Team attitude and aptitude, business acumen and technology understanding are the focus on the Product Coaches.

Managing Product Portfolio

Start by reading this article based on what you do. You can be an Entrepreneur, a Team Member or Corporate Personnel.

Product Management is not today’s terminology. It has been in existence since the beginning of mankind. What happened is that the scale and magnitude of Product Management has changed since its inception.

Either you are having your own startup or Managing a team in a corporate setting, or you are a Team member wanting to excel; in today’s context it is very important to understand the big picture and operate in such a way that you create a differentiation for yourself.

With my experience and learning’s, I found Luis Gallardo‘s Six R’s is a very practical approach to Product Management in today’s context.

– Reason
– Revenue
– Rousers
– Reputation
– Relationship
– Resilience

Reason – As a Product Manager you need to understand the big picture of the Product you are developing. Your end user, Vision, Mission and what problem you are solving.

Revenue – Without understanding the revenue model of your Product, you cannot do justice. And when you understand the revenue model, you not only get better at bringing your product to life, you also are better equipped to handle the down-times.

Rousers – A key acumen of Product Management. You as the Product Leader, must understand and align your team’s thinking abilities to match that of your organisation. When you do this, you inspire them to take action and build credibility and commitment to the Product.

Reputation – In other words Perception. We like it or not, we live in a perceptive world. For every thing we do we have a positive and negative perception coming at us. As a Product Manager, it is very important to understand and manage the reputation. You should be equipped to be receptive and manage Reputation to better deliver.

Relationship – Managing Relationships is the way of life – be it at home, work or society. The better you manage people around, the better is the quality of life. Look at all the successful people in the world, they prioritised people. Only then you win. There is nothing in this world which you can achieve alone. Accept the fact, downsize ego and look at how the results are. They will be addictive.

Resilience – The outcome of all the above 5 R’s. You will have success, you will have downtime’s and you will have devastating times. What makes you is the ability to learn during all these times, get accustomed to the situation and time. Utilise your success times to plan for the downtime’s. During downtime’s, prepare for the success.

All of us want to win, but only a few of us prepare to win.

Inclusive Entrepreneurship

Entrepreneurship is just not about idea and Execution, but also about inclusiveness.

We need to understand that there are other people around us. What ever we do, it is for them (yes, we will also benefit from the solution).

When I talk to entrepreneurs/startup enthusiasts and colleagues. Most of the time the common thing I get to hear is for whatever they wish to do, they have competition or someone else wants to take the credit. Who does not have? All of us compete to live our life.

When you have a startup/ an idea at work, look around and see who are the competitors and who are trying to solve similar problems. Talk to them and see if your idea can be “included” in theirs, or you can “include” their idea in yours. It is not simple, but it does not hurt to Ask.

Our Ideas are different from others. But, there will be a similarity somewhere. Try to identify the point and explore on it.

The next question which arises is – If there is no competition, how will we get better at what we do? I do agree, but in today’s world, being together gives scope for solving in a larger scale.

I am not advocating that you should not have your own idea and take it forward, all what I am saying is when idea’s collaborate, it solves bigger problems and also both the parties mutually benefit.

I have one example – India Post. Can anyone beat their network? For instance, India Posts cover 25,000 Pin Codes in the Country and even the largest Courier service only reaches to 10,000.

Amazon, FlipKart and SnapDeal are doing their Pilot with India Posts to enhance their reach.

This is what I am referring to in inclusiveness. When you include, you win.