Category Archives: Strategy

The tao of follow up

How many times do you follow up on a request? Be it sales, life, a request or anything. If you ask a sales person, they say that they follow up 4-5 times and the decide what do next. But, 4-5 times is max a follow up is made.

In life, if you need anything, how many times do you follow up? As many times as required until your job is completed. I personally have followed up on few requests for extended times until my work is done.

In 2021, I met a potential client. Did the presentation and demo. They asked few questions and I genuinely got back to them in a day or two. However, no response. I continued to follow up. I followed up twice in two days, then sent a reminder the following week and this continued for 4 weeks. Post that, i followed up twice a month (alternative weeks). After 2 months, I followed up once in a quarter. In between, a response saying that they are still considering but will need time. I left it there. After about 6 months they called and asked us to come. We went and a new set of team was present (point of contact being the same). Again, blank. Followed the same process. Finally in March 2023 they called us back and signed the contract. What made it memorable is when the client said “Hari, your consistent and periodic follow ups are the key reason we are signing with you, that shows you are serious about the long term commitment.” This made my day.

It took persistence and patience, but the result is a success. I am not saying every time it might be the same, but there are good chances when you continue to follow up persistently, it will definitely leave an impression.

My friends in Sales are against it. They say that you should follow a template and stop following up post a timeline. Why? Probably because they are in sales and I am a founder?

In Today’s world, every day you see new competition, but how do you differentiate yourself, by being persistent and then demonstrating your loyalty.

Follow up regularly, it does matter and it will matter one day.

What is Strategy for Startups?

You have an Idea and it is your Eureka! moment. You are going to change the world with your innovation and you are proud of it. The next steps you take lay the foundation to the future of your idea and changing the world.

You will need to have answers to:

– How to make your idea into reality?
– How to take it to market?
– How much money is required?
– What is the gestation time?
– When will you make money?
– If it does not work, what is the Exit?

Strategy involves UnderstandingThinking and Predicting.

Understand the present. First, look at who your competition is. If you do not have competition, Congratulations! you have taken the first step to changing the world. If you do have, identify as many competitors as you can along with their offerings and USP along with their market reach and penetration. Understanding your competition is the first step in creating a niche product offering.

Think of what your USP is going to be. For each of your competitors marketing message, have a USP of your own. This will help your consumer to easily identify you and it will give them clarity as to why they should come to you.

Predict the future, not of your idea, but your consumer. How will your consumer benefit by using your offering?

Strategy is the fundamental understanding of what your consumer needs, how are you going to provide it to him.

Components of thinking

You have an Idea and it is your Eureka! moment. You are going to change the world with your innovation and you are proud of it. The next steps you take lay the foundation to the future of your idea and changing the world.

You will need to have answers to:

– How to make your idea into reality?

– How to take it to market?

– How much money is required?

– What is the gestation time?

– When will you make money?

– If it does not work, what is the Exit?

Strategy involves UnderstandingThinking and Predicting.

Understand the present. First, look at who your competition is. If you do not have competition, Congratulations! you have taken the first step to changing the world. If you do have, identify as many competitors as you can along with their offerings and USP along with their market reach and penetration. Understanding your competition is the first step in creating a niche product offering.

Think of what your USP is going to be. For each of your competitors marketing message, have a USP of your own. This will help your consumer to easily identify you and it will give them clarity as to why they should come to you.

Predict the future, not of your idea, but your consumer. How will your consumer benefit by using your offering?

Strategy is the fundamental understanding of what your consumer needs, how are you going to provide it to him.

Is AI Overrated?

This can be a controversial post, but I will still go ahead and share my thoughts.

#AI is not new today, it has been existing since the days of any online word document started highlighting spelling mistakes as you write. The next generation AI tools like Grammerly started showing you sentence construction mistakes and grammatical corrections. Most of the book writing softwares also help you with the same.

As times progressed, auto corrections started coming up in most of the technology we use, for instance when you misspel a place name on Google Maps, it automatically asks “Did you mean this?” or in when you do a Google search, and it does not for the exact match, it asks you “Did you mean this?”.

Even in photographic works, smart corrections for adjusting light, brightness etc have always existed since a long time.

So why suddenly all this AI powered advertisements?

Come 2023, Microsoft invested $10 Billion in OpenAI, founded in 2015 by Elon Musk and Sam Altman. This is when s*** hits the fan. All the world is going ga-ga about the game changing AI and how people are going to loose jobs. What happened between 2015-2022 or even before the launch all the work being done to make ChatGPT? 

I call this marketing. If you notice, almost every year since the 70’s there is something new which was coming along and the next few years will be centred around that term. Lets look at a timeline:

1944 – Neural Network

1965 – Expert System

1970 – Fault tolerant

1976 – Ethernet

1977 – Intranet

1979 – Logout

1980 – TCP / IP

1981 – LAN

1982 – Domain Name

1983 – Virtual Private Network, WAN

1984 – VPN

1985 – IP Address & C++

1986 – Internet

1987 – Virtual reality, JIF

1988 – Hyperlink, JPEG / MPEG

1989 – Cybersecurity

1990 – Internet Service Provider

1991 – Cybercrime

1992 – URL, Augmented Reality, PDF,

1993 – Website

1994 – Cyberterrorism

1995 – Livestream

1996 – Cloud Computing

1998 – Distributed Denial of Service (DDoS)

1999 – Blog

2001 – Internet of Things (IoT)

2002 – Vlog

2005 – Ransomwear, Microblogging

2007 – Netbook

2009 – Cryptocurrency

2011 – Blockchain

2016 – Machine Learning (ML)

2023 – Artificial Intelligence (AI)

Notice, its something what has been existing, but someone using a name to make it fad.

If you notice carefully, Apple never uses the word AI in any of its products or conversations? Why? Because they want something of their own, Machine Learning. ML has been doing the rounds for the last few years, but never gained so much attention like the AI. What is the difference?

AI is mainly concerned with utilising stored information to make it easier for you to accomplish tasks based on how you use that information. On the other hand, ML focuses on enabling systems to behave automatically even before receiving input.

All AI powered tools work in the similar fashion. After you give an input, they suggest you how you can better it. For instance, I am using Notion as my primary source of all writings and it does not automatically suggest anything, after i write, I can select the sentence and then ask AI to improve it.

So, do you think AI is overrated? I feel overrated is not the right word to use at all. No one will loose jobs, nothing will happen. It will become part of our daily use like how documentation software suggests you to correct a spelling or improve your writing style. And with regards to loosing jobs, the same was said when computers started taking over, did people loose jobs or adopt? The same will apply here.

What do you think?

Starting up to Sell (S2S)

In today’s world, starting a company, finding funding and taking products to market is not tough, but the toughest is to sustain the business. The moment your idea is out in the market, there are a hundred others who will bring similar products with different Business Models. As an Innovator and Entrepreneur, your success depends on how well informed you are about your competition and how deep you understand your product and domain itself.

You notice that big companies buy smaller ones to consolidate and also reduce their competition. This is the law of nature. We need to accept it.

As your startup grows not just in financial value, but in the Value Proposition of the offering and the market capitalization of the product(s)/company is what drives a potential acquisition.

One of my acquaintances was explaining his idea and business to me. It was a tech product and I asked him, where do you see yourself in next 5 years and his response was very clear “Similar kind of company was acquired by XXXX for Rs.XXXX, so, am working to find a buyer and wish to sell”. No harm in this approach, but you need to understand how you build your company to be acquired.

When you start a business wanting to sell it off after a while, the efforts are more arduous.

First, even though it is your idea and you feel this is the best the world can have unless you have convinced your customers/clients there is no value-add. After this, if you are wanting to sell, then you will need to identify the kind of companies who might be interested in acquiring you. After you identify, you will need to understand how you can stand out from the competition so that your potential acquirer looks at you and after they see you, you must present yourself to them (only after their invitation) in such a way that they should be  convinced that this is the best product for their portfolio.

Considerations and key metrics for building a Sale Strategy:

Articulate the WWH -If you have watched Simon Sinek’s talk on Start with Why you know what I am talking about. Very clearly articulate What you are developing, Why and How you are going to impact lives. When this clarity in the vision exists, it becomes easy for you to build your value proposition. 

Identify a good Value Proposition – The key to a successful company is its value proposition. The value proposition cannot be lame, but a real problem should be solved. For instance, Apple manufactures iPad cases with a keyboard, but if you notice they do not have a button on the keyboard for the function of double-click of home button the iPad, but still they sell more smart cases than the others who do. Logitech, for example, manufactures fantastic keyboards for iPad’s and they have a key for the double-click function. Why do you think Apple is not doing it? It is their product and they wish to sell more of the accessories, but even after these many years and so many people asking for it, they have not incorporated the key in the keyboard. Why? Because Apple’s belief is in simplicity. In order to go to home screen, all you need to do is press command+H, it does the job as the double-click does. And if you want to navigate between apps, use cmd+tab. Simplicity is Apple’s mantra and they will not budge, instead, they will push their consumer to adapt to their way of doing things. When more consumers adapt, it increases their value proposition. Simple.

Build a breathing Business Model – A Business Model is a blueprint of how your idea can solve a problem and how you can make money by solving the problem. What is a breathing Business Model? It is nothing but having an element of adaptability when circumstances change and the tough get going. Consider Google, Apple, Nokia, all major companies which have marked their presence in this world. All these companies were on the brink of collapse at one point of time in their lifetimes and only bold moves helped them recoup and stabilize.
          
Google never had a business model. They were a loss-making machine not knowing how to bring in revenue with searches. AdWords changes everything for them.

Apple almost collapsed before Steve was called back. It took just a year to conceptualize the iPod, but that changed everything for Apple.

Nokia is more than a 150-year-old Pulp and Paper company, how they adapted to the changing times and build a portfolio of businesses is what made them what they were.

The list can go on, but the most important aspect is that your business model should be able to breathe. Remember, none of the companies which I mentioned above changed their business model but instead diversified into what was valuable at that point in time.

Identify who can acquire you – Based on what you are building, identify who will be the most interested in acquiring you. The list you make might not be interested to buy you at all, but the list will help you understand what these companies look at. For instance, many Health-tech startup’s today look at being acquired one day, because the domain is a lot complicated than you can imagine. How do companies identify potential acquisitions? Apple recently acquired a Hyderabad based Machine Learning Startup. Without going into details (which I am not completely aware of), this shows that Apple is foraying seriously into Artificial Intelligence. Apple also made few AI acquisitions in the recent past. Do we know if the founders were targeting Apple? We don’t know, but this is just an example to understand what companies might look for.

Keep margins high – If you watch Shark Tank, you notice that the Shark’s jump into making deals with entrepreneurs who show higher margin’s for their products. Why? This will enable them to take the risk and also demonstrate you don’t have much competition. If you produce at Rs. 10 and sell at Rs. 12 (because of the competition), then you will really struggle to survive and also this means there is a lot of competition which is making you sell at a marginal profit. It is like earning Rs. 10,000 per month and then having EMI’s worth Rs. 6,000. The math does not match and you cannot sustain for long.

How do you achieve this? You achieve this by having good processes and a solid estimation methodology. This gives your investors a lot of confidence.

If you look at e-commerce companies, this is why they struggle. Even though their valuations are high, get a lot of investment, the only hope is that tomorrow something changes. It is a dangerous way to build a company, but today investors accept it and also you should be lucky to find a good investor.

Yes, all the points which I mentioned above are same for building a company without an acquisition strategy. However, the small caveat is identifying your future and being prepared for it. Honestly, building a company to sell is a bigger task and emotionally draining, because if you are not able to sell, you are stuck and you will be frustrated which will lead to collapse unless you are strong-minded and can take it forward.

In summary, it is double the effort in starting up to sell and hence requires more energies. I call this the S2S (Starting to Sell) Syndrome.

My personal recommendation is that you start with your ideas, look at how the market is responding and after your first-year financial filings, start evaluating how you might want to sell, that is only if you want to.

Being ruthless

If you have watched The House of Cards, you are not new the word ruthless. Being a true leader needs you to be ruthless, ruthlessness to the core in focusing what you want to achieve.

Frank Underwood might be a wrong illustration for depicting this quality in a leader, but surely there are few things we can learn from him – Unmatched devotion to his vision. The vision of being at the center of Power.

All of us love having the power, be it at home, office or in the society. Power gives a sense of satisfaction and ability to shape our surroundings the way we wish to. According to the dictionary, the word ruthless means – showing no pity. This can be read in different ways and all we need to understand is how we can build this quality in us in a positive way.

Building the quality of ruthlessness requires us to work on developing ourselves in various contexts. First, we need to understand the work what we do, second, we need to have a complete understanding of the environment we live in, third, the most important of all, we need to have a very good clarity of what we wish to achieve.

If you look at how FU (these are the alphabets on his cufflinks) operates, he has a complete and deep understanding of how the political parties work and operate. He exactly knows whom he needs to approach for a certain task and how to get through their mind to get his work done. This plays a very important role in building your strength.

While trying to understand the environment we live in, it requires a deep understanding of the work we deliver and how we deliver. This gives the sense of confidence and also allows us to think of various options to get things done identifying the most optimal path.

The third point is where we all get lost and confused. We need to have absolute clarity of what our end goal is, be it power, money, satisfaction or sense of accomplishment. What ever it is, we need to be very clear as to where to get to. Else, the journey is about confusion and chaos. If you look at any successful leader around us, you can clearly identify the clarity in their mind, if you spend some time understanding what they do and how they do.

It is ok to have confusion, most of us cannot identify what we want until we really spend some time in understanding what our strength is. So, as you traverse along, identify where your strength lies, understand the work and environment and be sure to build the right character to reach your goal.

Be ruthless in the right way, and you will reach your destination.

Own the Road

If you are a startup, owning the road is what makes the difference.
Creating a niche/competitive product is no longer what makes you differentiated. Everyone has something to offer. What makes the cut is, you creating a platform for yourself and/or your product.
In idea evaluation 50% weightage goes towards the differentiator. 5%goes to testing, 20% weighs towards what you are offering and 25% weighs towards you Idea itself.
So, create your platform and own it. Your client will drive your growth.

Ideas as Platform

When we have an idea, we focus on building the product. What happens eventually is that the product gets into iterations and over the period of time becomes redundant for various reasons.
What we need to focus on is to build our idea as a platform. Think of it as a broader solution and the products are offerings of the solution. What happens with this is that the ideation has a broader spectrum and it gives us opportunities to build on the platform.
This lays the foundation for the future of your startup. Look at any major organisation, they build their offerings on the platform. Maggie does not just sell noodles, they have soups, pasta’s etc. What is the platform? – 2 minute snack/food.
Look at any car manufacturing company. They specialise in manufacturing a SUV, Sedan, 4X4 etc. The outcomes are quite different and appeal to varied consumers. Maruti in India focus’s on Sedan’s and they offer Compact to Mid-end cars – Alto 800 to Ciaz to Grand Vitara. They have a offering to varied economic diversities. This is how they build their market share.
Entrepreneurs should first identify the platform and then build their offerings to solve components of the problem so that their offering can be varied, affordable, sustainable and if changes are required, only one solution can be altered and remaining in tact.
So, the next time you are addressing a problem – create the platform and not just one solution.

Is your startup ready for tomorrow?

You have started up. You are excited and you want to look at all possible situations and scenarios where you can build your startup and make it big. Who does not want it?
The aspect of running a company is not just providing a solution/service, but having an immaculate plan of alternative Business Models. What do I mean by this?
Do you remember Kodak? This was one company which rewrote the business of Photography. They had everything available for photographers – from films to cameras to printing solutions. Their business was unbeaten even though they had competition. They were undisputed leaders. However, things started to fall apart with the advent of Digital Photography and Digital SLR camera’s coming into the market. Initially, everyone thought that there is nothing to beat in terms or clarity and quality with the Roll photos, Digital Camera’s were not so advanced. But, by the time Kodak realized, they were being beaten up. Digital photography took over and Kodak was completely out of options. Today, we do not have any more camera rolls. What happened here is the unpreparedness for the competition. Kodak tried multiple options to save the company and its business, but everything went in vain.
Today’s startup’s / businesses focus on the primary business models and miss the fundamental aspect of Business Model, which is sustaining and running the business. What the founder should think is the long-term practicality of the idea and how he can mould the company to withstand competition and turbulent times. This is what makes for a working Business Model.

Position

In the army, the Commander of the force should and must understand his position in relation to the enemy. Else, he will not be able to make the most efficient use of his army and his efforts will go in vein.
In the similar way, when you are out to sell your idea, you should be equipped to understand where you stand in regards to your competition. Else, you will make the wrong efforts which will only give you heart burn and end up in no or less results.
In developing our thinking skills, we need to understand what position we are in, accept our competitors positioning and then derive a step-by-step strategy to address what we need to achieve.
This comes with a holistic view of what you have available for yourself and how you position your skills to gain the advantage. For this, the first skill you need to embrace is visibility. As the Commander has a map of his battle field and identifies his and his team’s positioning, in the similar way, you will need to draw out a map of your competition and where you are in the competition. Only then you can have a realistic approach to how to tackle the market.
As an entrepreneur, along with giving wings to your idea, have a visible and realistic preposition of the market. This effort will give you unprecedented advantage to make your first win.