Category Archives: Startup

Inclusive Entrepreneurship

Entrepreneurship is just not about idea and Execution, but also about inclusiveness.

We need to understand that there are other people around us. What ever we do, it is for them (yes, we will also benefit from the solution).

When I talk to entrepreneurs/startup enthusiasts and colleagues. Most of the time the common thing I get to hear is for whatever they wish to do, they have competition or someone else wants to take the credit. Who does not have? All of us compete to live our life.

When you have a startup/ an idea at work, look around and see who are the competitors and who are trying to solve similar problems. Talk to them and see if your idea can be “included” in theirs, or you can “include” their idea in yours. It is not simple, but it does not hurt to Ask.

Our Ideas are different from others. But, there will be a similarity somewhere. Try to identify the point and explore on it.

The next question which arises is – If there is no competition, how will we get better at what we do? I do agree, but in today’s world, being together gives scope for solving in a larger scale.

I am not advocating that you should not have your own idea and take it forward, all what I am saying is when idea’s collaborate, it solves bigger problems and also both the parties mutually benefit.

I have one example – India Post. Can anyone beat their network? For instance, India Posts cover 25,000 Pin Codes in the Country and even the largest Courier service only reaches to 10,000.

Amazon, FlipKart and SnapDeal are doing their Pilot with India Posts to enhance their reach.

This is what I am referring to in inclusiveness. When you include, you win.

The 37% Rule

Have you encountered the renowned Secretary Problem? If you hold a decision-making role, it’s crucial to familiarize yourself with this problem and understand how to consistently make optimal choices.

In essence, the Secretary Problem illustrates that the optimal decision is typically made when you select the 1/3rd option or the 37th percentile among the available choices.

For example, suppose you’re hiring for a job opening with 5 applicants. The rule dictates that once you choose a candidate, the others must exit. If, after interviewing the first candidate, you are satisfied, you face a dilemma. Should you let the other 4 leave and select the first one, or should you let the first one go and take your chances with the remaining candidates?

This decision is challenging, and there’s no definitive right or wrong answer. However, a mathematical approach exists for such situations:

  • Let n be the number of options for making one selection (refer to the Odds Algorithm).
  • e represents the natural logarithm, where the base e is the mathematical constant approximately equal to 2.718.

Applying the Look-Then-Leap rule to our problem, you designate a predetermined time for “looking” without making any choices. After this set time, you take a “leap of faith” and choose the option that feels the best.

With two candidates, it’s a 50-50 chance of selecting the best candidate. However, as the number of candidates increases, the dynamics change. For 4 candidates, start leaping after the second candidate; for 5, start leaping at the third. As the number of applicants grows, the looking and leaping statistically remains around 37%, hence the 37% rule.

Apply this principle to your ideas and potential solutions. With two solutions, it’s a 50-50 chance; with three, consider the second one. As the number of solutions increases, the likelihood of finding the right solution converges toward the 37% mark.

Before applying this rule, ensure all relevant data is collected for designing the solution. Without data and subsequent analysis, this method proves ineffective.

Why we struggle to build innovative companies?

There is always a question in the global and Indian media, “Why can’t India build a Apple, Microsoft or Google or any other innovative company?”. There are many answers, which I call reasons.

I have few theories as to why we face these challenges and is there a way we can address these. These theories do not just apply to building innovative companies, but also apply to our kind of living.

Constant “Follow me” instructions

Our education system is good, but many things changed from the Gurukul system to today’s education system. Times have changed but we have stopped incorporating the learnings into today’s text books. How many of you remember Moral Science? Today, this subject is not even taught in many schools.

Education should teach self confidence and ability to solve problems. But, unfortunately, only few are able to learn these either from parents or seeing the society. Today, predominantly, we do not ask questions to learn, but only to check if the teacher knows or not. Students are not encouraged to explore outside the box, but the pressure is on completing the syllabus and writing exams. What after the exams? Ranks. These ranks are useless and do not help in anything.

We do not identify the uniqueness of each student, but just focus on mass teachings. There are many movies which pointed this out, but we do not incorporate any of the learnings, but enjoy the movie and walk out.

The same attitude continues to work. Almost all companies today hire Graduates based on their marks and train them they way they need them to work, but very rarely people are hired based on their skill and knowledge. What happens then? These freshers fall into the trap of working long hours and solving problems in the way their managers ask them to solve. Here too, if an employee thinks different, manager has a problem.

As time goes by, these new joinees become managers and the cycle repeats. Where do we end this?

Few people quit their jobs and try to do something different, start their own company and industry and as the company grows, new people come into the picture and again, the cycle continues. It is very rare for an individual to become a leader.

It’s mostly “follow my orders” rather than “what do you think” attitude.

So, where is the time to innovate?

Constant Pressure for making money

How much are you making is what defines the standard of living. It will decide how you live and where your kids go to school. The cycle repeats.

In a society where there is constant pressure for making more money, it becomes difficult to innovate. Innovation takes time and dedication and during this time, limited or no funds will kill the innovation process.

Failure is rewarded with coldness

Many organisations talk about innovation, hold seminars and workshops and pretend to encourage individuals to think different, but when they actually do and try to do something, if the idea fails, employees are treated cold. So, many individuals I know don’t tend to take the initiative because of the fear of failure.

One innovative idea comes to life only after at least 100 failed attempts. If one failure decides the fate of the employee, why will anyone think of doing something different?

Bureaucracy

Let us accept, bureaucracy exists everywhere, in the US, In India and any other country. Across the Governments and also across the private organisations. Even the so called innovative companies have bureaucracy built into the system. It is not wrong. However, designing the organisation to overcome this and encourage innovative team thinking is what makes the difference and for this, leadership should take a strong stand.

Evolution of open economy

In India, the economy opened in the 90’s which enabled a lot of western companies to open their extensions in India.

When foreign companies open offices in India, 99.99% of the time it is to get some back-end work done. Employees here are only instructed to follow their motherships. So, we are used to following. Undoing this mind-set needs a very strong leadership, which very rarely happens.

In Summary, all I am saying is that we should find ways to build innovative mindset with small steps by designing a new way of working. This will take time and until then, big innovations coming out of extended offices will be difficult. Not only this, the social stigma also does not allow for thinking different, one needs a very strong personality to achieve this.

Power of being Unreasonable

There is one thing which I learned in the last ten years, being unreasonable. Even if it is not in the preview, often people go out of the way and respond to you when you ask.

After I started sales for my product, I have been doing reference sales. I reach out to people in my network, search on LinkedIn and Facebook, send a personal message and reach out to them. 8 out of 10 times I get a response.

Initially, I searched for professional introduction email’s, but somewhere in my heart, I was not convinced. It was not touching my heart, what would the person who is reading it would feel?

Just imagine the advertisements and a marketing email from one of your connects coming as a personal message or InMail. How would you respond to it? How would you read it? This made me change the way I write.

Now, instead of writing an introduction about me in a line or two, I start by writing how we are connected and if there was any of my previous experience with their last writing or activity on FB/LinkedIn or use a context when one of our acquaintances was mentioning about them. Then I write about my story and ask if I could make a request.

8 out of 10 times, I get a response.

Please don’t think that this is a marketing gimmick, but it is a way of first establishing a connection with the person, sharing your problem/solution and then making a request.

Whatever anyone says, in today’s world and in the times to come, emotions will always play a role in building your credibility.

What is Strategy for Startups?

You have an Idea and it is your Eureka! moment. You are going to change the world with your innovation and you are proud of it. The next steps you take lay the foundation to the future of your idea and changing the world.

You will need to have answers to:

– How to make your idea into reality?
– How to take it to market?
– How much money is required?
– What is the gestation time?
– When will you make money?
– If it does not work, what is the Exit?

Strategy involves UnderstandingThinking and Predicting.

Understand the present. First, look at who your competition is. If you do not have competition, Congratulations! you have taken the first step to changing the world. If you do have, identify as many competitors as you can along with their offerings and USP along with their market reach and penetration. Understanding your competition is the first step in creating a niche product offering.

Think of what your USP is going to be. For each of your competitors marketing message, have a USP of your own. This will help your consumer to easily identify you and it will give them clarity as to why they should come to you.

Predict the future, not of your idea, but your consumer. How will your consumer benefit by using your offering?

Strategy is the fundamental understanding of what your consumer needs, how are you going to provide it to him.

Should you sell in person or virtually?

This morning, a good friend of mine and I were having a conversation on the phone and he started to scold me. Literally! He does that with brotherly love though. So, nothing to worry 🙂

I mentioned to him that I am heading to Mumbai for few client interactions and he said that in today’s world I should make use of technology and do Video conference with potential clients rather than traveling every time. Not for anything, but as a bootstrapped entrepreneur and someone who is quickly burning cash, this is indeed very important.

I told him, “I agree, but for me, a personal connect is very important. It gives confidence to the client that this person is coming all the way and is real and has a passion to solve the problem”. This is the same way I look at wearing a blazer or suit whenever I meet a client. Many people asked me why I do that. It is to show that I am committed to the time they have given me and I truly respect that. My dress is a way to express my respect for their time and business.

Do you remember Barney Stinson from How I met your Mother? Suit up! And throughout the sitcom, he is the only one who stands out with his passion for suits and, you know it 😉

After the meetings in Mumbai, I now am more convinced that we need to make the first impression especially when you are building your product and getting the first clients on board.

What are your thoughts?

Starting up to Sell (S2S)

In today’s world, starting a company, finding funding and taking products to market is not tough, but the toughest is to sustain the business. The moment your idea is out in the market, there are a hundred others who will bring similar products with different Business Models. As an Innovator and Entrepreneur, your success depends on how well informed you are about your competition and how deep you understand your product and domain itself.

You notice that big companies buy smaller ones to consolidate and also reduce their competition. This is the law of nature. We need to accept it.

As your startup grows not just in financial value, but in the Value Proposition of the offering and the market capitalization of the product(s)/company is what drives a potential acquisition.

One of my acquaintances was explaining his idea and business to me. It was a tech product and I asked him, where do you see yourself in next 5 years and his response was very clear “Similar kind of company was acquired by XXXX for Rs.XXXX, so, am working to find a buyer and wish to sell”. No harm in this approach, but you need to understand how you build your company to be acquired.

When you start a business wanting to sell it off after a while, the efforts are more arduous.

First, even though it is your idea and you feel this is the best the world can have unless you have convinced your customers/clients there is no value-add. After this, if you are wanting to sell, then you will need to identify the kind of companies who might be interested in acquiring you. After you identify, you will need to understand how you can stand out from the competition so that your potential acquirer looks at you and after they see you, you must present yourself to them (only after their invitation) in such a way that they should be  convinced that this is the best product for their portfolio.

Considerations and key metrics for building a Sale Strategy:

Articulate the WWH -If you have watched Simon Sinek’s talk on Start with Why you know what I am talking about. Very clearly articulate What you are developing, Why and How you are going to impact lives. When this clarity in the vision exists, it becomes easy for you to build your value proposition. 

Identify a good Value Proposition – The key to a successful company is its value proposition. The value proposition cannot be lame, but a real problem should be solved. For instance, Apple manufactures iPad cases with a keyboard, but if you notice they do not have a button on the keyboard for the function of double-click of home button the iPad, but still they sell more smart cases than the others who do. Logitech, for example, manufactures fantastic keyboards for iPad’s and they have a key for the double-click function. Why do you think Apple is not doing it? It is their product and they wish to sell more of the accessories, but even after these many years and so many people asking for it, they have not incorporated the key in the keyboard. Why? Because Apple’s belief is in simplicity. In order to go to home screen, all you need to do is press command+H, it does the job as the double-click does. And if you want to navigate between apps, use cmd+tab. Simplicity is Apple’s mantra and they will not budge, instead, they will push their consumer to adapt to their way of doing things. When more consumers adapt, it increases their value proposition. Simple.

Build a breathing Business Model – A Business Model is a blueprint of how your idea can solve a problem and how you can make money by solving the problem. What is a breathing Business Model? It is nothing but having an element of adaptability when circumstances change and the tough get going. Consider Google, Apple, Nokia, all major companies which have marked their presence in this world. All these companies were on the brink of collapse at one point of time in their lifetimes and only bold moves helped them recoup and stabilize.
          
Google never had a business model. They were a loss-making machine not knowing how to bring in revenue with searches. AdWords changes everything for them.

Apple almost collapsed before Steve was called back. It took just a year to conceptualize the iPod, but that changed everything for Apple.

Nokia is more than a 150-year-old Pulp and Paper company, how they adapted to the changing times and build a portfolio of businesses is what made them what they were.

The list can go on, but the most important aspect is that your business model should be able to breathe. Remember, none of the companies which I mentioned above changed their business model but instead diversified into what was valuable at that point in time.

Identify who can acquire you – Based on what you are building, identify who will be the most interested in acquiring you. The list you make might not be interested to buy you at all, but the list will help you understand what these companies look at. For instance, many Health-tech startup’s today look at being acquired one day, because the domain is a lot complicated than you can imagine. How do companies identify potential acquisitions? Apple recently acquired a Hyderabad based Machine Learning Startup. Without going into details (which I am not completely aware of), this shows that Apple is foraying seriously into Artificial Intelligence. Apple also made few AI acquisitions in the recent past. Do we know if the founders were targeting Apple? We don’t know, but this is just an example to understand what companies might look for.

Keep margins high – If you watch Shark Tank, you notice that the Shark’s jump into making deals with entrepreneurs who show higher margin’s for their products. Why? This will enable them to take the risk and also demonstrate you don’t have much competition. If you produce at Rs. 10 and sell at Rs. 12 (because of the competition), then you will really struggle to survive and also this means there is a lot of competition which is making you sell at a marginal profit. It is like earning Rs. 10,000 per month and then having EMI’s worth Rs. 6,000. The math does not match and you cannot sustain for long.

How do you achieve this? You achieve this by having good processes and a solid estimation methodology. This gives your investors a lot of confidence.

If you look at e-commerce companies, this is why they struggle. Even though their valuations are high, get a lot of investment, the only hope is that tomorrow something changes. It is a dangerous way to build a company, but today investors accept it and also you should be lucky to find a good investor.

Yes, all the points which I mentioned above are same for building a company without an acquisition strategy. However, the small caveat is identifying your future and being prepared for it. Honestly, building a company to sell is a bigger task and emotionally draining, because if you are not able to sell, you are stuck and you will be frustrated which will lead to collapse unless you are strong-minded and can take it forward.

In summary, it is double the effort in starting up to sell and hence requires more energies. I call this the S2S (Starting to Sell) Syndrome.

My personal recommendation is that you start with your ideas, look at how the market is responding and after your first-year financial filings, start evaluating how you might want to sell, that is only if you want to.

Ideas as Platform

When we have an idea, we focus on building the product. What happens eventually is that the product gets into iterations and over the period of time becomes redundant for various reasons.
What we need to focus on is to build our idea as a platform. Think of it as a broader solution and the products are offerings of the solution. What happens with this is that the ideation has a broader spectrum and it gives us opportunities to build on the platform.
This lays the foundation for the future of your startup. Look at any major organisation, they build their offerings on the platform. Maggie does not just sell noodles, they have soups, pasta’s etc. What is the platform? – 2 minute snack/food.
Look at any car manufacturing company. They specialise in manufacturing a SUV, Sedan, 4X4 etc. The outcomes are quite different and appeal to varied consumers. Maruti in India focus’s on Sedan’s and they offer Compact to Mid-end cars – Alto 800 to Ciaz to Grand Vitara. They have a offering to varied economic diversities. This is how they build their market share.
Entrepreneurs should first identify the platform and then build their offerings to solve components of the problem so that their offering can be varied, affordable, sustainable and if changes are required, only one solution can be altered and remaining in tact.
So, the next time you are addressing a problem – create the platform and not just one solution.

Is your startup ready for tomorrow?

You have started up. You are excited and you want to look at all possible situations and scenarios where you can build your startup and make it big. Who does not want it?
The aspect of running a company is not just providing a solution/service, but having an immaculate plan of alternative Business Models. What do I mean by this?
Do you remember Kodak? This was one company which rewrote the business of Photography. They had everything available for photographers – from films to cameras to printing solutions. Their business was unbeaten even though they had competition. They were undisputed leaders. However, things started to fall apart with the advent of Digital Photography and Digital SLR camera’s coming into the market. Initially, everyone thought that there is nothing to beat in terms or clarity and quality with the Roll photos, Digital Camera’s were not so advanced. But, by the time Kodak realized, they were being beaten up. Digital photography took over and Kodak was completely out of options. Today, we do not have any more camera rolls. What happened here is the unpreparedness for the competition. Kodak tried multiple options to save the company and its business, but everything went in vain.
Today’s startup’s / businesses focus on the primary business models and miss the fundamental aspect of Business Model, which is sustaining and running the business. What the founder should think is the long-term practicality of the idea and how he can mould the company to withstand competition and turbulent times. This is what makes for a working Business Model.

Position

In the army, the Commander of the force should and must understand his position in relation to the enemy. Else, he will not be able to make the most efficient use of his army and his efforts will go in vein.
In the similar way, when you are out to sell your idea, you should be equipped to understand where you stand in regards to your competition. Else, you will make the wrong efforts which will only give you heart burn and end up in no or less results.
In developing our thinking skills, we need to understand what position we are in, accept our competitors positioning and then derive a step-by-step strategy to address what we need to achieve.
This comes with a holistic view of what you have available for yourself and how you position your skills to gain the advantage. For this, the first skill you need to embrace is visibility. As the Commander has a map of his battle field and identifies his and his team’s positioning, in the similar way, you will need to draw out a map of your competition and where you are in the competition. Only then you can have a realistic approach to how to tackle the market.
As an entrepreneur, along with giving wings to your idea, have a visible and realistic preposition of the market. This effort will give you unprecedented advantage to make your first win.